GenAI Study
Who’s familiar with GenAI, and who uses it? How do they feel about its role in work and at home? How much does the public believe in its usefulness and benefits? What messaging (explanations and in-product statements) is most helpful for users?
We surveyed 1,500+ people across the United States spanning ages, genders, races/ethnicities, regions, and household income representative to the U.S. Census to explore how much or little trust Americans have in GenAI results, their perceptions around its mistakes, and the explanations and in-product statements they’d find most helpful and informative when using GenAI tools.
The survey also included special focus on how much trust the American public puts in AI-generated content, also known as “results”— the content generated by AI in response to a natural-language prompt, or set of instructions. Do people think about hallucinations and other mistakes GenAI can make? And what in-product statements would help people better calibrate trust in GenAI and its outputs?
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Familiarity58% of respondents say they’re very/somewhat familiar with GenAI, especially younger generations (Gen Z and Millennials).
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GenAI UseOn average, nearly two-thirds of participants use GenAI for personal and/or work tasks.
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Feelings & AttitudesFeelings and attitudes toward GenAI are mixed: A third view GenAI as extremely/very beneficial. In addition, a third of the sample are extremely/very concerned by GenAI. Half of respondents trust GenAI outputs (to some extent), though most acknowledge that mistakes are common.
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Product DescriptionsTop-performing descriptions about GenAI for in-product statements include information on user feedback and product improvement and communicate limitations without overemphasizing them.
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