GenAI Study
We surveyed 1,500+ people across the United States spanning ages, genders, races/ethnicities, regions, and household income representative to the U.S. Census to explore how much or little trust Americans have in GenAI results, their perceptions around its mistakes, and the explanations and in-product statements they’d find most helpful and informative when using GenAI tools.
The survey also included special focus on how much trust the American public puts in AI-generated content, also known as “results”— the content generated by AI in response to a natural-language prompt, or set of instructions. Do people think about hallucinations and other mistakes GenAI can make? And what in-product statements would help people better calibrate trust in GenAI and its outputs?
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Familiarity58% of respondents say they’re very/somewhat familiar with GenAI, especially younger generations (Gen Z and Millennials).
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GenAI UseOn average, nearly two-thirds of participants use GenAI for personal and/or work tasks.
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Feelings & AttitudesFeelings and attitudes toward GenAI are mixed: A third view GenAI as extremely/very beneficial. In addition, a third of the sample are extremely/very concerned by GenAI. Half of respondents trust GenAI outputs (to some extent), though most acknowledge that mistakes are common.
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Product DescriptionsTop-performing descriptions about GenAI for in-product statements include information on user feedback and product improvement and communicate limitations without overemphasizing them.
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